Question 1

How do I create a new account?

Accepted Answer

To create a new account, visit the registration page and fill out the form with your company information. You will receive a confirmation email to activate your account.

Question 2

I forgot my password. How can I reset it?

Accepted Answer

On the login page, click "Forgot Password" and enter your email address. You will receive instructions to reset your password.

Question 3

Do I receive automated notifications when approaching monthly limits?

Accepted Answer

Yes, the system sends automated email notifications when you reach 80% and 100% of your monthly limit. You also receive renewal notifications 30 days before subscription expiry. All notifications are personalized in your language.

Question 4

Does CMR Management create PDFs or eCMRs?

Accepted Answer

The core service creates and manages ordinary CMR consignment notes with PDF export. The eCMR-compatible digital workflow, available in selected plans and add-ons, additionally gives invited participants secure access to record transport actions, follow the status timeline, and view the event history.

Question 5

Is the digital workflow included in every plan?

Accepted Answer

No. The eCMR-compatible digital workflow uses a separate digital-document allowance and is available in selected plans and add-ons.

Question 6

Does using the digital workflow make every transport legally valid as an eCMR?

Accepted Answer

No. The legal effect of an electronic consignment note depends on the countries involved, the route, the parties, their procedures, and the applicable law. The workflow records participant actions and evidence; it does not by itself change the legal status of a transport.

Question 7

Do I have to use eCMR from 2027?

Accepted Answer

No general obligation for transport operators follows from the EU eFTI timeline. From 9 July 2027, authorities in EU member states must be able to accept regulated freight transport information made available through certified eFTI platforms. That is an obligation on authorities, not a general eCMR mandate for operators.

Question 8

Can I still print or email a CMR PDF?

Accepted Answer

Yes. Creating, printing, and emailing CMR PDF documents remains the core workflow in every plan and does not require the digital workflow.

Question 9

What is the CMR application and how does it work?

Accepted Answer

The CMR application is a digital system for managing CMR (Convention Marchandise Route) documents. It allows for creating, editing, printing, and storing CMR documents electronically, facilitating international freight transport.

Question 10

How do you protect my data and are you GDPR compliant?

Accepted Answer

We use encrypted connections (HTTPS), secure storage on backed-up servers, role-based access controls and internal GDPR procedures. Personal data is processed per our privacy policy; we can provide Data Processing Agreements (DPA) for enterprise customers.

Question 11

What is CMR compliance and how does the application ensure it?

Accepted Answer

CMR compliance refers to adhering to the Convention on the Contract for the International Carriage of Goods by Road. The application ensures compliance through automatic validations of required fields, standardized formats, and updates in line with EU legislation.

Question 12

When is a CMR required?

Accepted Answer

A CMR is required for international road freight shipments between countries that are parties to the CMR Convention. It applies when pickup and delivery are in different countries and at least one is a CMR member state.

Question 13

Does CMR Management support eCMR / digital signatures?

Accepted Answer

The current platform provides management, PDF export and printing for traditional CMRs. eCMR and digital signature support can be offered as a custom solution on request (separate implementation). Contact us for details.

Question 14

How can I save time with auto-fill features?

Accepted Answer

The application automatically saves company information, recipients, and frequently used locations. Once entered, this data will be auto-filled in future documents, eliminating the need for manual re-entry.

Question 15

How does CMR Management help with GDPR compliance?

Accepted Answer

CMR Management is fully GDPR compliant, with data encryption, explicit cookie consent, automatic deletion of inactive data, and data access reports. We also provide user data export features for portability requests.

Question 16

How do I use the CMR duplication feature?

Accepted Answer

In the CMR list, click the "Copy" button next to the desired document. A copy will be created with all original data, which you can modify as needed. This feature is useful for similar or regular transports.

Question 17

How can I quickly search through my CMRs?

Accepted Answer

Use the search function in the CMR list to filter by document number, recipient, date, or other criteria. You can also sort columns to quickly find desired information. The search function is instant and saves you valuable time.

Question 18

What information can I see in my dashboard?

Accepted Answer

Your dashboard displays detailed statistics about CMR usage, including monthly CMR creation counts, most popular delivery locations, and remaining limit for the current month. This information helps you monitor activity and plan usage.

Question 19

Can I filter and search CMRs by multiple criteria simultaneously?

Accepted Answer

Yes, the CMR list provides advanced filters that allow you to combine multiple criteria: creation date, company, destination, driver, CMR number, status, and many others. You can save favorite filters for quick use and export filtered results in PDF or Excel format.

Question 20

Is e-CMR (electronic CMR) accepted and does the app support it?

Accepted Answer

Acceptance of e-CMR depends on laws and practices in the countries involved. Our platform manages standard CMR documents and exports compliant PDFs; full e-CMR support (electronic signatures / interoperability with third-party systems) is available as a custom option — contact support for details.

Question 21

What are the usage limits for each plan?

Accepted Answer

Basic Plan: 30 CMRs/month, Premium Plan: 100 CMRs/month, Unlimited Plan: Unlimited CMRs/month. Limits reset every month.

Question 22

What happens if I exceed my monthly limit?

Accepted Answer

When you reach your limit, you will receive a notification and won't be able to create or print new CMRs until the limit resets. You can upgrade to a higher plan.

Question 23

What pricing plans are available?

Accepted Answer

We offer several plans: Free Plan (free with limited features), Standard Plan, and Premium Plan. Each plan includes a different number of CMRs and additional features.

Question 24

What payment methods do you accept?

Accepted Answer

We accept credit/debit card payments (Visa, Mastercard), bank wiretransfers, and other secure online payment methods. All transactions are processed securely.

Question 25

Is payment made for a full year in advance?

Accepted Answer

Yes, our subscriptions are annual and paid in advance for a full year. This system allows us to offer better pricing and ensure continuous quality services. You will receive an invoice at the beginning of the subscription period.

Question 26

Is there a trial period and how can I cancel my subscription?

Accepted Answer

We offer a free/trial plan (see Pricing). You can cancel from your account subscription area or by contacting support. Refund policy is detailed in Terms & Conditions.

Question 27

How do I print a CMR document?

Accepted Answer

To print a CMR, access the document from the CMR list, click the "Print" button and follow the browser instructions. Documents are formatted for standard A4 printing.

Question 28

How do I download a CMR as PDF?

Accepted Answer

Click the "Download PDF" button from the CMR document page. The PDF file will be automatically generated and downloaded to your device.

Question 29

How are prints counted and why are they tracked?

Accepted Answer

Each actual print (when you press "Print" in your browser) is recorded in the system. This helps monitor usage and enforce your plan limits. Prints are only counted when the document is actually sent to the printer.

Question 30

How can I customize the CMR template with my logo and company details?

Accepted Answer

From the settings panel you can upload your company logo and fill in company details; these appear on the printed PDF. For custom layouts (different positions, colors, fonts) we offer paid options or bespoke implementation on request.

Question 31

How do I contact technical support?

Accepted Answer

You can contact technical support by email at support@cmr-management.eu or through the contact form in the application. We respond within 24 hours.

Question 32

Can I import or export CMRs in CSV/Excel format?

Accepted Answer

Yes — the platform provides CSV import (for customers and templates) and CSV/Excel export for reports and CMR data. Accepted formats and columns are documented in the support hub. For large imports we offer mapping assistance.

Question 33

Do you offer an API or integrations with TMS, ERP or invoicing software?

Accepted Answer

Yes, we provide a REST API for data import/export and integrations are available for enterprise customers. Common integrations (TMS, ERP, accounting) can be configured on request. API documentation is available for partners.

Question 34

What are your data retention and GDPR policies?

Accepted Answer

We store user data in compliance with GDPR; document data is securely stored on encrypted servers. We offer configurable retention policies and the option to delete data on request. See the full Privacy Policy for details.

Question 35

Is there a mobile app or mobile-optimised interface?

Accepted Answer

The web interface is responsive and optimised for mobile devices. Development of a native mobile app can be provided as a custom service on request.

Question 36

The application won't load. What can I do?

Accepted Answer

Try refreshing the page, clearing your browser cache, or using a different browser. If the problem persists, contact technical support.

Question 37

Can I integrate CMR Management with other systems through API?

Accepted Answer

Yes, the application provides a complete REST API that allows integration with ERP systems, TMS, or other business applications. Administrators can configure API access in the admin panel, and developers can use the API documentation for implementation.

Question 38

What is Oblio integration and how does it help me?

Accepted Answer

Oblio is a electronic invoicing system integrated with CMR Management. It allows automatic invoice generation for CMR services, data synchronization between systems, and compliance with Romanian tax legislation. Administrators can configure this integration in the admin panel.

Question 39

How does CMR Management optimize application performance?

Accepted Answer

CMR Management uses adaptive caching, automatic database optimization, and intelligent data compression for maximum performance. The system constantly monitors performance and automatically adjusts resources to ensure fast loading even with large data volumes.

Question 40

What security measures does CMR Management have?

Accepted Answer

CMR Management implements complete SSL/TLS encryption, optional multi-factor authentication, detailed audit logging, and GDPR compliance. All data is encrypted in transit and at rest, and access is controlled by role-based permissions with granular controls.

Question 41

Are older CMRs archived and how do I restore a deleted document?

Accepted Answer

Yes — we keep CMR archives according to your plan; deleted documents first go to a recycle bin (limited retention). For older restores or server backups contact support and we can restore from backup (policies vary by plan).

Why CMR Management Software – easy, fast, digital CMR waybills

CMR Control Panel

Easy Configuration

Mobile Access

Integration with External Systems

Support

Expanding Features

The Only CMR Waybill Software You Need

Simple Operational Dashboard

Easy CMR Completion

Search and Organize CMR

Analysis & Reports

Customization CMR

How the eCMR-compatible digital workflow works

Create or convert

Invite the right people

Record the journey

Follow the evidence trail

I Recommend with Confidence

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