Terms and conditions

1. Contracting Parties

1.1. SC Rage Solutions S.R.L., headquartered in Romania, Targu Mures, str. December 1, 1918 No 275 ap. 7, registered at the Trade Register under no. J26/65/2006, unique registration code 18297258, as operator of the CMR Management Service (hereinafter “Provider”).
1.2. The Client, identified by the data registered in the CMR Management platform.
1.3. B2B Only: The services provided are intended exclusively for legal entities (companies, organizations, institutions). By registering or ordering, the Client confirms they act in a professional capacity and not as an individual consumer.

2. Object and Acceptance

2.1. This Agreement governs the access and use of the CMR Management platform and related services, offered under subscription packages.
2.2. Acceptance is done by checking the box “I have read and accept the Terms and Conditions” when registering or ordering.
2.3. The Provider may update these terms. The version in force at the time of the Client’s order applies.

3. Duration and Cancelation

3.1. The Agreement enters into force on the date of account creation or subscription order.
3.2. Subscription fees are payable annually in advance.
3.3. The Client may cancel the subscription within 15 days of purchase, only if less than 30% of the allocated monthly CMR quota was used. In this case, the Client is entitled to a full refund.
3.4. Cancelations must be made exclusively via email at [email protected].
3.5. In case of cancelation, access to the platform is revoked at the end of the paid subscription period unless terminated earlier by mutual agreement.

4. Value of the Contract and Payment

4.1. Prices and available packages are displayed on the Prices page of the website.
4.2. Payment is due in advance, annually, by bank transfer.
4.3. Orders are confirmed only after payment is received and acknowledged by the Provider.

5. Service Availability

5.1. The Provider guarantees 99% uptime excluding scheduled maintenance (announced at least 24h in advance).
5.2. Due to dependency on internet infrastructure, temporary disruptions may occur. The Provider undertakes a duty of diligence but not absolute availability.
5.3. The Provider offers weekly backups. Data recovery from backups may be requested for a fee.

6. Rights and Obligations

6.1. Client

• The Client is solely responsible for the legality, accuracy, and content of the documents and data entered.
• The Client guarantees compliance with applicable transport, commercial, tax, and data protection laws.
• The Client ensures secure account access and assumes liability for any third-party access caused by negligence.

6.2. Provider

• Provides access to the CMR Management platform, upgrades, and support (Mon–Fri, 09:00–17:00, email only).
• Provides weekly backups and secure HTTPS access.
• Acts as data processor under GDPR. A Data Processing Agreement (DPA) is part of these Terms and available upon request.

7. GDPR and Data Processing

7.1. SC Rage Solutions SRL processes personal data exclusively for the provision of the CMR Management service in accordance with Regulation (EU) 2016/679 (GDPR).
7.2. The Client acts as data controller. The Provider acts as data processor.
7.3. The DPA specifies rights, obligations, and safeguards, including deletion of data upon termination within max. 30 days.

8. Liability

8.1. The Provider excludes any liability for:

• Indirect or consequential damages (loss of profit, business interruption, data loss).
• Errors in Client-generated documents.
• Failures caused by third-party infrastructure (internet, hosting, etc.).
  8.2. The Provider’s liability, if proven, shall be limited to the amount paid by the Client for the last 12 months of subscription.
  8.3. The Client indemnifies the Provider against any claims from third parties resulting from misuse of the services.

9. Termination

The Agreement may terminate:

• By mutual agreement.
• By cancelation under Section 3.
• By 30 days’ written/email notice from either party.
• Immediately, if the Client breaches contractual obligations, abuses the service, or fails to comply with laws.

10. Confidentiality

Both parties undertake to keep confidential all non-public data and information exchanged under this Agreement, except where disclosure is required by law.

11. Force Majeure

Neither party is liable for failure to perform obligations due to events beyond their control (natural disasters, war, internet blackouts, etc.).

12. Governing Law

This Agreement is governed by Romanian law. Disputes shall first be settled amicably. If unresolved, jurisdiction lies with the competent Romanian courts in Mureș County.

13. Final Provisions

• Notices must be sent to [email protected].
• This Agreement supersedes all prior verbal or written arrangements.
• Amendments must be made in writing and agreed by both parties.